Rental Policies
My Philly Car Rentals
At My Philly Car Rentals, we are committed to providing a safe, transparent, and reliable rental experience. The following policies are designed to ensure a smooth process for all customers.
By renting a vehicle from My Philly Car Rentals, you agree to the policies outlined below.
Driver Requirements
To rent a vehicle, all drivers must meet the following requirements:
- Be at least 21 years of age (age requirements may vary by vehicle)
- Possess a valid driver’s license issued by a U.S. state or recognized authority
- Provide a valid payment method in the renter’s name
- Meet our driver verification requirements
My Philly Car Rentals reserves the right to deny a rental if eligibility requirements are not met.
Authorized Drivers
Only drivers listed on the rental agreement are permitted to operate the vehicle.
Allowing unauthorized drivers to operate the vehicle may result in:
- Immediate termination of the rental agreement
- Additional fees
- Possible loss of security deposit
Payment & Security Deposit
All rentals require payment at the time of booking or vehicle pickup.
A refundable security deposit is required for each rental. Deposit amounts may vary depending on the vehicle type.
Security deposits are used to cover:
- Potential damages
- Late returns
- Traffic violations
- Fuel charges
Deposits are typically returned within 3–7 business days after the vehicle is returned and inspected.
Rental Period
Rental periods are calculated based on the agreed pickup and return times listed in the rental agreement.
Vehicles must be returned on or before the scheduled return time unless an extension has been approved.
Late Returns
Late returns may result in additional charges.
If you need to extend your rental, please contact us before your scheduled return time. Extensions are subject to vehicle availability.
Vehicle Condition
All vehicles are inspected and cleaned before each rental.
Renters are responsible for returning the vehicle in the same condition in which it was received, excluding normal wear.
Charges may apply for:
- Excessive dirt or interior cleaning
- Damage to the vehicle
- Missing equipment or accessories
Fuel Policy
Vehicles must be returned with the same fuel level as when they were picked up.
If the vehicle is returned with less fuel, a refueling charge will be applied.
Prohibited Uses
Rental vehicles may not be used for:
- Illegal activities
- Racing or reckless driving
- Towing unless authorized
- Off-road driving
- Transporting hazardous materials
- Subleasing or rideshare use unless permitted
Violation of these terms may result in termination of the rental agreement and additional charges.
Accidents & Damage
In the event of an accident, damage, or theft, renters must:
- Notify local law enforcement if necessary
- Contact My Philly Car Rentals immediately
- Provide all relevant information and documentation
Failure to report incidents may result in additional liability.
Traffic Violations
The renter is responsible for all traffic violations, tolls, parking tickets, or other penalties incurred during the rental period.
Any fines received by My Philly Car Rentals will be forwarded to the renter along with applicable administrative fees.
Insurance
Renters are responsible for ensuring they have adequate insurance coverage during the rental period.
Personal auto insurance policies may extend coverage to rental vehicles, but renters should verify coverage with their insurance provider.
Smoking Policy
Smoking is not permitted in any vehicle.
A cleaning fee may be applied if evidence of smoking is found in the vehicle.
Cancellations
Reservations may be canceled within the timeframe outlined at booking.Vehicles must be returned with the same fuel level as when they were picked up.
Cancellation fees may apply depending on the timing of the cancellation.
Vehicle Availability
While we strive to honor all reservations, vehicle availability may be affected by maintenance, previous rentals, or unforeseen circumstances.
In such cases, we will work to provide a suitable replacement when possible.
Right to Refuse Service
My Philly Car Rentals reserves the right to refuse service or cancel reservations at its discretion in order to maintain the safety and integrity of our rental operations.
Contact Us
If you have any questions regarding our rental policies, please contact us:
My Philly Car Rentals
Philadelphia, Pennsylvania
Customer Support:
Email: Javanmunroe@icloud.com
Phone: (215) 554-4539